Contact us
Tell us what
went wrong.
A deposit that has not arrived, a withdrawal you are waiting on, a market you think settled the wrong way, or anything else. Raise it here and our team answers on this page and by email.
Received
Ticket is with our team
We reply on this page and to your email. Keep the ticket number if you need to chase it.
Your tickets
Before you write
My bank transfer has not been credited
Transfers are matched by our cashier during the day and usually take minutes. Check the request under History in your wallet first. If it has been more than an hour, send us the amount, the time and the transfer reference.
My withdrawal is still pending
Bank withdrawals are checked by a person and a second person has to agree before money moves. Most are paid the same working day. Give us the request number from your wallet History.
I think a market settled the wrong way
Every market names the source it settles against. Tell us the market and what the source published, and we will check it against the rule. Where the rule was applied correctly the result stands; where it was not, the positions are corrected.
I cannot sign in
Use the Forgot password link on the sign-in box first: it raises a reset request for our team. If your account is blocked, tell us the username and we will explain why.